Frequently asked questions
Do you only operate online, or do you have physical stores as well?
We have both. Memory Stones offers a convenient online ordering system and also operates 14 physical stores across 8 states in the U.S.
What materials do you use?
All of our headstones are made from premium-grade granite, chosen for its durability and classic appearance.
How long does it take to receive a headstone?
Standard production usually takes 10–12 weeks, though in some cases it may be as fast as one month. For urgent needs, we also provide a 5-day “Rush” option for an additional fee.
Are design and engraving included in the price?
Yes, the listed price covers design, engraving, shipping, and taxes.
What if my headstone is damaged during shipping?
If any damage occurs during shipping, we will replace your headstone at no cost.
Can I customize my memorial online?
Yes, you can personalize your headstone using our online design tool, or request a free design prepared by our professional team.
Is a “headstone” the same as a “grave marker”?
Yes. These terms are interchangeable, along with gravestones, monuments, and memorials.
Do I need to call to place an order?
No phone call is required—you can order directly online or visit one of our 14 stores across 8 states.
Do you offer installment payment plans?
Yes. We provide flexible financing options. You can apply through our partner banks, or use our in-house payment plan, which is especially convenient if you have concerns about your credit history.
Do you provide additional services beyond headstone production?
Yes. We guide you through the entire process. Our team coordinates with cemeteries on your behalf (to ensure compliance with size and style regulations), creates the design, manufactures the memorial, arranges delivery, and can also handle installation. In addition, we offer accessories, as well as cleaning and long-term maintenance services for headstones.
How does Memory Stones stand out from others?
We have been in business since 1960, with extensive international experience and advanced technology. Every memorial is backed by a lifetime guarantee, ensuring lasting quality.
How long does shipping take after production?
Once production is complete, delivery usually takes 2–5 business days depending on your location.
Do you have other designs?
Yes, we can create any design you request. Our designers specialize in producing unique, high-quality memorials that families are proud of.