Memory Stones frequently asked questions
Answers about H Memorial Group companies, approved commercial programs, delivery, installation, warranty, showroom visits and the terms that control your order.
The group
H Memorial Group & its companies
1What is H Memorial Group?
H Memorial Group is the corporate, information and routing hub for eight specialized memorial companies. It helps families, cemeteries, funeral homes and professional partners reach the correct company. H Memorial Group is not a ninth product storefront and does not maintain a mixed catalog or consumer checkout.
2Which H Memorial Group company should I use?
Choose the company whose approved role matches the product or service you need. The same routing matrix applies on all nine websites.
| Company | Approved role | Website | Phone |
|---|---|---|---|
| H Memorial Group | Corporate news, information, research and routing hub | hmemorialgroup.com | +1 949-204-0371 |
| Remembrance Headstones | Luxury bespoke memorials, custom design, family monuments, statues and memorial art | remembranceheadstones.com | +1 888-248-6813 |
| Memory Headstones | Premium personal memorials with broad choice, clear configuration and individual support | memoryheadstones.com | +1 888-440-5428 |
| Capital Grave Markers | Value, comfort and accessible standardized granite memorials with clear choices | capitalgravemarkers.com | +1 888-241-1701 |
| Memory Stones | Confirmed in-stock and warehouse memorial products only | memorystones.us | +1 888-391-7642 |
| Legacy Bronze | Bronze plaques, markers, scrolls, vases and related verified bronze products | legacybronze.com | +1 442-249-0764 |
| Memoria Columbarium | Columbaria, niches and cremation memorialization | memoriacolumbarium.com | +1 973-352-7239 |
| Monument Service Group | Delivery, installation, foundations, engraving, cleaning, restoration, repair and field services | monumentservices.com | +1 832-699-7995 |
| H Stones | B2B and wholesale for cemeteries, funeral homes, cremation centers, dealers and distributors | hstones.com | +1 405-666-0294 |
Commercial programs
Approved programs & how they are calculated
3What commercial programs are currently approved?
The same current matrix must be shown wherever group programs are explained. The responsible company must confirm eligibility in the calculator, checkout, CRM, written quote and signed agreement.
| Responsible company | Pay full | 3 months | 6 months | Early Payoff | Application |
|---|---|---|---|---|---|
| Remembrance | 25% | 17.5% | 15% | 20% | Pay-in-full through Dec. 31, 2026 only |
| Legacy Bronze | 25% | 17.5% | 15% | 20% | Until replaced in writing |
| Memory Headstones | 20% | 12.5% | 10% | 15% | Until replaced in writing |
| Memoria | 20% | 12.5% | 10% | 15% | Until replaced in writing |
| Capital | 15% | 7.5% | 5% | 10% | Until replaced in writing |
| Memory Stones | 40% | 30% | 25% | 20% | Confirmed / participating in-stock SKUs only |
| MSG Services | N/A | N/A | N/A | N/A | No consumer product discount |
| H Stones | N/A | N/A | N/A | N/A | Written B2B agreement only |
4How is the eligible discount amount calculated?
A base program is calculated only on the eligible product subtotal. Taxes, cemetery and permit fees, foundation, installation, additional delivery, Monument Service Group services, provider fees, third-party charges and separate services are excluded. One base program applies per order.
5How does the Smart Showroom 10% work?
The Smart Showroom reduction is available only for a verified self-guided B2C visit at an enabled customer-facing location. It is the only approved additional product reduction and is applied sequentially after one eligible base program. It is not available for warehouse visits, staffed appointments, Monument Service Group services or H Stones B2B agreements.
6How does sequential calculation work?
Each approved reduction is applied to the balance remaining after the previous approved reduction. For example, a $10,000 eligible product subtotal with a 25% base program becomes $7,500. An eligible Smart Showroom 10% is then calculated on $7,500, producing $6,750. The combined effective reduction is 32.5%, not 35%.
7Who qualifies for the Veterans and First Responders programs?
Verified eligible Veterans may receive 10% and verified eligible First Responders may receive 5% only on an eligible long-term internal product plan. These are base programs, cannot be stacked with another base program, and do not apply to services, provider fees, third-party financing or H Stones B2B agreements.
8How does Early Payoff work?
Early Payoff applies only to an eligible 12, 18, 24, 30 or 36-month internal product plan. It is calculated only on the remaining unpaid eligible product balance, requires Finance confirmation and does not apply to the original paid amount, services, fees, Klarna or Affirm. The approved rate is shown in the common commercial matrix above.
9When is a product released into production under an internal plan?
For applicable made-to-order consumer product brands, all cemetery, design, order-data and signed-contract conditions must also be complete. The approved payment milestones are shown below.
| Plan | Production release |
|---|---|
| Pay in full, 3 months or 6 months | After cemetery approval, final design approval and signed-contract conditions are satisfied |
| 12 months | After payment 6 and all approvals |
| 18 months | After payment 12 and all approvals |
| 24 months | At month 18 and after all approvals |
| 30 months | At month 24 and after all approvals |
| 36 months | At month 30 and after all approvals |
Memory Stones inventory, Memoria architectural projects, Monument Service Group services and H Stones B2B work follow the applicable written SKU, project, service or B2B agreement.
Delivery, installation & warranty
Delivery, installation & warranty
10Is delivery free to Alaska or Hawaii?
No. Alaska and Hawaii require a separate written shipping quote. Complimentary delivery applies only to eligible products within the approved 48-state geography and only when the responsible company's written terms confirm eligibility.
11When can installation be quoted or scheduled?
Only after the cemetery, ZIP code, plot, product, access, permit, foundation, provider, price and schedule are confirmed in writing. Installation is separate from the product price and discount base unless a signed quote expressly says otherwise.
12How are cemetery rules verified?
The responsible company can help contact the cemetery and organize documentation. The customer must provide accurate cemetery and plot information and approve the final design. Final acceptance remains subject to the cemetery's written rules and approval.
13What does the product warranty cover and exclude?
Only the product-specific written warranty controls. A product warranty does not automatically cover installation, foundation, delivery, cemetery movement, third-party handling, vandalism, external damage, accessories, removal or reinstallation. Service and B2B warranties follow the signed scope or agreement.
Locations & visits
Showroom visits & Smart Showroom access
14Which locations accept in-person visits?
The group network consists of 20 physical points across 10 states: 17 customer-facing B2C locations and 3 warehouse-only points. A customer-facing location may accept a verified Smart Showroom visit or a staffed appointment. Warehouse-only points do not offer B2C or Smart Showroom access and require advance appointment.
15Why is an advance appointment required for a staffed visit?
The network uses extended access hours, scheduled specialists and shared facilities. An advance appointment confirms that the correct team member, samples and access are available. Published access hours do not promise that a staffed representative is continuously present.
16How do I request Smart Showroom access?
Select an enabled customer-facing location and request self-guided access through the website, phone or approved contact channel. Access is provided only after identity, location, date and time are confirmed. A code must not be issued for a warehouse-only point.
17Can Smart Showroom savings be used at a warehouse or after a staffed appointment?
No. The approved additional 10% applies only to a verified self-guided B2C Smart Showroom visit. It does not apply to warehouse visits or to a visit handled as a staffed appointment.
Products & order terms
Where to buy & which terms apply
18Are all products available on every website?
No. Each company has a distinct role. Products must not be copied, renamed or routed between brands by appearance or by AI inference. Availability, SKU, quantity, image, price and category changes require the responsible product owner's written source for that brand.
19Where should I go for bronze, in-stock products, columbaria, services or wholesale?
Use Legacy Bronze for bronze products, Memory Stones for confirmed in-stock inventory, Memoria Columbarium for columbaria and cremation memorialization, Monument Service Group for installation and field services, and H Stones for professional B2B or wholesale inquiries.
20Which terms control my order?
The current product page, written quote, signed agreement, approved financing terms and product-specific warranty issued by the responsible company control the transaction. If public content conflicts with the signed agreement, contact the responsible company before payment or production release so the terms can be corrected in writing.
Still have questions?
Talk to our memorial consultants
Our Family of Brands
Get More Products from H Memorial Group
Each brand serves a distinct segment of the memorial market. Explore every brand's own website below.
Monument Service Group
Full-service support for cemeteries and families - installation, leveling, restoration, engraving updates, and long-term care.
Hstones
A B2B platform for cemeteries, funeral homes, and distributors - standardized SKUs, custom projects, and scalable production.
Memoria Columbaria
Columbariums, niche walls, mausolea, and architectural memorials - crafted from stone, bronze, and glass for cemeteries and public spaces.
Legacy Bronze
Art-level bronze plaques, nameplates, statues, and memorial accessories. Designed to complement stone memorials or stand alone as lasting tributes.
Remembrance Headstones
Custom-designed premium headstones with advanced shapes, finishes, and materials. We manage the entire process - from concept and approvals to cemetery compliance and installation.
Capital Grave Markers
Affordable grave markers and headstones with honest pricing and clear options - ideal for families seeking simplicity without compromise.
Memory Headstones
Thoughtfully designed headstones with transparent pricing and guided support at every step - from design to cemetery approval.
Memory Stones
Custom granite headstones, monuments, and memorial benches - designed, engraved, and delivered to cemeteries nationwide with generations of craftsmanship.