1. Customized Orders

  • Because headstones and markers are custom-made, once production has started, all sales are final and non-refundable.
  • If you need to change an order, please contact us before production begins. Changes after that may incur additional costs.

2. Defective or Damaged Products

  • If a product is delivered with a defect in materials or workmanship, we will repair or replace it at no extra charge.
  • Damage caused by shipping carriers must be reported within 7 days of delivery with photos.

3. Non-Defective Returns

  • Due to the personalized nature of our products, non-defective returns are not accepted.

4. Refunds (if applicable)

  • Approved refunds will be issued to your original payment method within 7–10 business days.

5. Contact Us

To start a claim, please email: support@memorystones.us with your order number and photos (if applicable).